At Dermaika, customer satisfaction is our top priority. We strive to ensure that our products and services meet the highest standards of quality. If for any reason you are not satisfied with your purchase, we offer a refund policy subject to the terms and conditions outlined below.
Eligibility for Refunds
Refunds are available for eligible products and services purchased directly from Dermaika. To qualify for a refund, the following conditions must be met:
Products: The product must be unused, unopened, and in its original packaging. The request for a refund must be made within 7 days of the purchase date.
Services: For treatments or services, refunds may be available if the service has not yet been rendered. Once a service has been performed, it is no longer eligible for a refund.
3. Non-Refundable Items
The following items are not eligible for a refund:
Products that have been opened, used, or tampered with.
Services that have already been rendered.
Gift cards or vouchers.
Any promotional or sale items.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [your-email@example.com] or [Your Phone Number] to initiate a refund request. Please provide your order number, the product or service in question, and the reason for your refund request.
Return the Product: If your refund request is for a product, you will need to return the item to us. We will provide you with instructions on how to return the product. You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part (e.g., wrong item shipped).
Inspection and Approval: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. For services, we will review the circumstances of your request.
Refund Processing: If your refund is approved, we will process the refund to your original payment method within 7 Days. You will receive a confirmation email once the refund has been processed.
Late or Missing Refunds
If you haven’t received a refund within the stated time frame, please check with your bank or credit card company first, as processing times can vary. If you have done this and still have not received your refund, please contact us at info@dermaika.com.
Exchanges
We only replace products if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at [your-email@example.com] within 7 days of receiving the product.
Cancellations
If you wish to cancel an order or service booking, please contact us as soon as possible. Orders for products can be canceled before they are shipped. For services, cancellations must be made at least 24 hours before the scheduled appointment time to avoid a cancellation fee.
Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund, please contact us at: info@dermaika.com
